Returns

We offer a 30-day voluntary return policy, which means you have 30 days after receiving your item to request a return.

For returns made under our voluntary 30-day return policy, items must be returned in their original condition, unworn or unused, with tags attached and, where applicable, in their original packaging. You must also provide your receipt or proof of purchase.

To request a return, contact us at info@sandbreese.com.

Returns should be sent to:

Sandbreese
Praceta das Descobertas n4 3dto
2735-095 Agualva, Lisboa
Portugal

Once your return request has been accepted, we will provide instructions on how and where to send your package. Items returned without first requesting a return may not be accepted.

For any questions regarding returns, please contact us at info@sandbreese.com.

Return Shipping Costs

For voluntary returns requested under our 30-day return policy, customers are responsible for the direct cost of returning the item to Sandbreese.

For customers exercising their statutory right of withdrawal within the European Union, customers are responsible for the direct cost of returning the goods, provided they were informed of this obligation before placing their order and subject to applicable law.

If an item is defective, damaged or incorrect, Sandbreese will arrange an appropriate solution in accordance with applicable consumer protection laws. Customers will not be required to bear return costs where applicable law requires Sandbreese to cover them.

No return shipping label is included in the original package. Once a return request has been accepted, we will provide instructions on how and where to return the item.

European Union – 14-Day Right of Withdrawal

If your order is delivered within the European Union, you have a statutory right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

This statutory right is separate from and is not limited by our voluntary 30-day return policy.

During the statutory withdrawal period, you may inspect and handle the goods to the extent necessary to establish their nature, characteristics and functioning. You may be responsible for any reduction in value resulting from handling beyond what is necessary for this purpose.

If you wish to exercise your statutory right of withdrawal, please contact us at info@sandbreese.com within the 14-day period and return the goods in accordance with the applicable legal requirements.

Unless otherwise stated or required by law, the customer is responsible for the direct cost of returning goods when exercising the statutory right of withdrawal, provided the customer was informed of this obligation before placing the order.

Your statutory rights are not affected by this policy.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it and contact us as soon as possible if an item is defective, damaged or if you receive the wrong item.

Please contact us at info@sandbreese.com and include your order number and, where appropriate, photographs of the issue.

We will assess the issue and arrange an appropriate solution in accordance with applicable consumer protection laws. Your statutory rights regarding defective or non-conforming goods are not affected by this return policy.

Exceptions / Non-Returnable Items

Certain products may not be eligible for return under our voluntary 30-day return policy, including personalised or custom-made products and other products that cannot be returned due to their nature.

These exceptions do not limit any statutory rights that apply, including the EU right of withdrawal where applicable.

Please contact us at info@sandbreese.com if you have questions about whether a specific product can be returned.

Gift cards are non-returnable except where otherwise required by applicable law.

Items purchased on sale or promotion remain subject to any statutory rights that apply to the purchase, including the EU right of withdrawal where applicable.

Exchanges

We do not offer direct exchanges.

If you need a different size, colour or product, the fastest option is to request a return for the original item and place a new order for the desired item once the return has been accepted.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

For returns made under our voluntary 30-day return policy, approved refunds will be processed using the same payment method used for the original purchase, unless otherwise agreed.

For returns made under the statutory EU right of withdrawal, eligible payments will be reimbursed in accordance with applicable law and no later than 14 days after we are informed of your decision to withdraw. We may withhold the reimbursement until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first, subject to applicable law.

Where required by law, the refund will also include the standard delivery cost originally paid for the order. Additional costs resulting from choosing a delivery method more expensive than our standard delivery option are not refundable unless required by law.

Refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed.

Please note that your bank or card provider may require additional time to process the refund after the refund has been issued by Sandbreese.

If you have any questions about a refund, please contact us at info@sandbreese.com.