Refund policy

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

For returns made under our voluntary 30-day return policy, items must be returned in their original condition, unworn or unused, with tags attached and, where applicable, in their original packaging. You will also need your receipt or proof of purchase.

To request a return, contact us at info@sandbreese.com.

Returns should be sent to:

Sandbreese
Praceta das Descobertas n4 3dto
2735-095 Agualva, Lisboa
Portugal

Once your return request has been accepted, we will provide instructions on how and where to send your package. Items returned without first requesting a return may not be accepted.

You can contact us at info@sandbreese.com with any questions regarding returns.

European Union – 14-Day Right of Withdrawal

If your order is delivered within the European Union, you have a statutory right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

This statutory right is separate from and is not limited by our voluntary 30-day return policy.

During the statutory withdrawal period, you may inspect and handle the goods to the extent necessary to establish their nature, characteristics and functioning. You may be responsible for any reduction in value resulting from handling beyond what is necessary for this purpose.

After notifying us that you wish to exercise your right of withdrawal, you must return the goods in accordance with the applicable legal requirements.

Unless otherwise stated or required by law, the customer is responsible for the direct cost of returning goods when exercising the statutory right of withdrawal.

Your statutory rights are not affected by this policy.

Damages, Defects and Incorrect Items

Please inspect your order when you receive it and contact us as soon as possible if an item is defective, damaged or if you receive the wrong item.

We will assess the issue and arrange an appropriate solution. Your statutory rights regarding defective or non-conforming goods are not affected by this return policy.

Exceptions / Non-Returnable Items

Certain types of products may not be eligible for return under our voluntary return policy, including personalised or custom-made products and other products that cannot be returned due to their nature.

Please contact us at info@sandbreese.com if you have questions about a specific product.

Gift cards are non-returnable except where otherwise required by applicable law.

Items purchased on sale or promotion remain subject to any statutory rights that apply to the purchase, including the EU right of withdrawal where applicable.

Exchanges

The fastest way to get a different size, colour or product is to return the item you have and, once the return has been accepted, place a new order for the desired item.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

For returns made under the statutory EU right of withdrawal, eligible payments will be reimbursed in accordance with applicable law and no later than 14 days after we are informed of your decision to withdraw. We may withhold the reimbursement until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first.

Where required by law, the refund will also include the standard delivery cost originally paid for the order. Additional costs resulting from choosing a delivery method more expensive than our standard delivery option are not refundable unless required by law.

Refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed.

Please note that your bank or card provider may require additional time to process the refund after it has been issued by Sandbreese.

If you have any questions about a refund, contact us at info@sandbreese.com.